SERVICES

To help facilitate your experience at Westfield at EWR, a variety of services are available to accommodate any special travel needs, from nursing mother stations to convenient Wi-Fi access. Search within the categories below to learn more.

 

Baggage Claim

Once you’ve exited the aircraft, follow signs to Baggage Claim to reunite with your luggage. Located on the lower level of each terminal, find the baggage carousel marked with the name of your departing city. Once you’ve retrieved your bags, a variety of options, including car rentals, bus lines, taxi stands, and the train station are conveniently available to help you leave the airport easily and reach your final destination.

 

Currency Exchange/ ATMs

For arriving and departing international travelers needing to exchange foreign currencies into US dollars, currency exchange booths are conveniently located in each terminal and can easily transfer bills and coins in a one-stop transaction.

ATM cash machines are also located in each terminal, available to customers of all banking institutions (additional fees may apply).

 

Disabilities

EWR makes every effort to accommodate the needs of all travelers. Contacting the airport in advance is recommended to make arrangements for any special assistance for those with disabilities.

 

Information Services

Don’t get lost trying to navigate the airport. Welcome Centers are established in each terminal, where Customer Care Representatives in red jackets are on-hand to provide answers to travel questions or help assist travelers in transit. The Red Jacket personnel are available throughout the terminals and at each AirTrain station.

 

Lost & Found:

Losing luggage is never an ideal situation, but it can happen. Please notify your airline of any items missing on the aircraft, while anything misplaced in the airport can be reported to the TSA or the local police department for insurance purposes.

 

Medical

For urgent medical care, call 911 for an ambulance, or ask an airline employee for assistance.

 

Nursing

Caring for newborns can be difficult in a busy airport. To alleviate the strain of finding secluded areas, several lactation pods are available to provide a peaceful environment for new mothers and babies.

 

Pet Relief

For those traveling with furry friends, each terminal is equipped with a designated area outside of the arrivals level for pets to take a potty break. Plastic bags and trash cans are provided for owners to clean up after their pups.

 

Public Charging

Power poles and power charging stations equipped with several electrical outlets and USB ports are conveniently located throughout the airport to offer convenient device charging at no cost.

 

Smoking

Smoking is prohibited in all areas of the airport, there are no designated smoking areas. Smokers must exit the terminals and smoke outside.

 

Wi-Fi

Wi-Fi is available throughout the airport. The first 30 minutes of service are complimentary, then additional fees will apply.